AI ID Photo Pro

Q: How do I purchase a subscription?
A: Click the "Pro" button in the app and select the subscription plan that suits you best. Payment is securely processed through Apple App Store.

Q: What subscription plans are available?
A: We offer 4 subscription plans:

• Weekly: $1.49/week
• Monthly: $4.99/month
• Yearly: $24.99/year (Recommended, Save 58%)
• Lifetime: $39.99 (One-time payment)

Q: Does the yearly subscription have a free trial?
A: Yes, the yearly subscription offers a 7-day free trial. You can cancel anytime during the trial period without being charged.

Q: What does the Lifetime plan include?
A: The Lifetime plan includes all Pro features with a one-time payment. No renewal required, permanent access to all features.

Q: How do I cancel my subscription?
A: You can cancel your subscription at any time:

• iOS/iPadOS: Settings → Apple ID → Subscriptions → Select AI ID Photo Pro → Cancel Subscription
• macOS: App Store → Account icon → Manage Subscriptions → Select AI ID Photo Pro → Cancel Subscription

Q: Will my subscription automatically renew?
A: Yes, subscriptions will automatically renew. To cancel, you must turn off auto-renewal at least 24 hours before the end of the current period.

Q: Can I switch to a different subscription plan?
A: Yes, you can switch to a different subscription plan at any time. The new plan will take effect after the current billing period ends.

Q: How do I restore my purchase?
A: Click the "Restore Purchase" button on the Paywall page. The app will automatically verify your purchase history.

Q: How are refunds handled?
A: Refund policy follows Apple App Store's refund policy. Users may request a refund through the App Store within a certain period after purchase. Refund processing is handled by Apple.

Q: What happens when my subscription expires?
A: When your subscription expires:

• The app will remind you 7 days before expiration
• After expiration, you'll automatically revert to the free version
• Already generated photos will still be accessible
• You'll need to resubscribe to continue using Pro features

Q: Can I use my subscription on multiple devices?
A: Yes, all devices signed in with the same Apple ID can use the subscription.

Q: How do I get started with AI ID Photo Pro?
A: After downloading and installing the app, follow the on-screen instructions to get started. All features include in-app usage guides.

Q: Which devices are supported?
A: AI ID Photo Pro supports iPhone, iPad, and Mac running iOS 14.0 or later / macOS 11.0 or later.

Q: How do I get the latest version?
A: Please check for updates in the App Store to ensure you're using the latest version for the best experience and newest features.

Q: What image formats are supported?
A: We support JPEG, PNG, HEIC, and most common image formats.

Q: Where are my photos stored?
A: All photo processing is completed locally on your device. We do not upload or store your photos on our servers.

Q: How do I export photos?
A: After processing is complete, click the "Export" button and select your save location and format (PNG/JPEG).

Q: What photo types are supported?
A: We support passport, visa, ID card, driver's license, and various other official photo types, covering multiple countries/regions.

Q: What features do Pro users get?
A: Pro users can:

• Process unlimited photos
• Use AI enhancement features
• Process multiple photos at once (batch processing)
• Access all premium templates
• Enjoy priority technical support

Q: What are the limitations for free users?
A: Free users can process up to 3 photos per month. To continue using the app beyond this limit, you must upgrade to a paid subscription.

Q: Can I batch process multiple photos?
A: Yes, Pro users can use the batch processing feature to process multiple photos simultaneously, improving efficiency.

Q: The app crashes. What should I do?
A:

1. Restart the app
2. Update to the latest version
3. Restart your device
4. If the issue persists, please contact us with the crash report

Q: Processing is slow. How can I speed it up?
A:

1. Close other running apps
2. Check your device's available storage space
3. Lower the beauty enhancement level
4. Use smaller image sizes

Q: I can't import photos. What should I do?
A:

1. Check if the photo format is supported
2. Check if the photo is corrupted
3. Check if the app has permission to access photos
4. Restart the app

Q: Export fails. What should I do?
A:

1. Check your device's available storage space
2. Check if you have write permission
3. Try exporting to a different location
4. Restart the app

Q: AI processing fails. What should I do?
A:

1. Try re-importing the photo
2. Check your network connection
3. Ensure the photo has a clear face
4. If the issue persists, please contact us